Q1: What is your MOQ?
A1: No MOQ if the customer can accept our Kimmar's brand product。
Q2: How can I get some samples?
A2: We are honored to offer you samples for test before place the official orders, the sample and shipping fee should be paid by the customer.
Q3: What is defect percentage in a bulk order?
A: About 0.003％〜0.005％。
Q4: How about your price?
A4: Factory price, competitive price. Our factory control all processing of the goods to reduce the cost and offer customer the more competitive price with the same quality.
Q5: How does your factory do regarding quality control?
A5: Quality is the priority. We always attach great importance to quality controlling from the start to the end. Our factory have strict QA and QC system, all products from Kimmar will be 100% QC on line.
Q6: What certification do you have?
A6: CE,FCC,RoHS,EMC,MSDS,UL,KC,UN38.3 report etc.
Q7: Is there any test before delivery?
A7: Yes, all the products will test again before the shipment.
Q8: What is kind of battery do you use for bluetooth headphones?
A8: 1).Brand Battery: Samsung, LG, Panasonic, Sanyo, BAK, Zhuoneng,CJ etc. Which depends on customers.
2).Brand New: Grade A cell, 100% full capacity.
Q9: Can you accept OEM service?
A9: Yes, we can. Qty is not the only standard. More qty, less cost.
1). Custom logo- wired headphone over 3000pcs, wireless headphone over 500pcs;
2). Custom color- wired headphone over 500pcs per color, wireless headphone over 200pcs per color;
3). Custom package- wired headphone over 3000pcs, wireless headphone over 1000pcs;
Q10: Can you open mould as customer request?
A10: Yes, we can. plastic mould: 200000-500000pcs, we bear the mold charge together, Over 1000000pcs, free of charge.
Q11: How about your after sales-service?
A11: 1)。 Guarantee time: 24 months (from date of shipment), not including man-made damage。
2). Return policy: we can exchange goods if quality problems.
Q13: How about your payment terms?
A13: We accept L/C at sight, T/T, Western Union, Money-gram, PayPal etc.
Q14: What is shipping and delivery time?
A14: 1). Small order: Since we are the manufacturer in Shenzhen, China, we keep all blank inventory and half-finished products in our factory.
It only takes 4 -7 days for mass production and we provide DHL/Fedex/UPS/TNT/EMS etc. Door to door service to ship directly from our factory to our customer's address. No extra service fee, that is the fastest and cost-effective way.
2)。 Big orders: We need 25-30 days for mass production, In order to save your shipping costs, we will provide sea freight service or regular air freight service, the FOB point will be Shenzhen or HongKong, China。 Our sales rep。 will check with you and provide you all shipping methods with best costs for your choice。
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